| haute hardware is designed and crafted by erin hanrahan in dallas, tx. all jewelry is made by hand, making each piece as unique and one-of-a-kind as the wearer! ORDERING: haute hardware jewelry offers secure checkout through PayPal, including credit card payments. don't have a PayPal account? click here. most items are custom made upon order. if an item has a "buy now" button, it's either in stock or materials are readily available, and the item will ship within 5 business days. items without a Paypal button are out of stock & may be available on a custom basis. shipping information including any delays will be communicated ASAP via e-mail. shipping charges are a flat $3.00 for the first item (within the US), and $1.00 for each additional item. orders totalling over $100 ship free! contact me for international shipping charges. do you have a coupon or discount code? please mention it via e-mail, and that discount will be applied to your order. custom orders** - payment in full is due upfront to initiate the process, to cover material purchases. if a custom order is cancelled before completion, a 20% material charge will be deducted from the cost. RETURNS/EXCHANGES: if you're not completely in love with your hardware, returns and exchanges will be accepted within 10 days of receipt. unfortunately custom work** cannot be returned or exchanged, however we will work with you until you love it! all jewelry holds a lifetime warranty on repairs. original shipping charges will not be reimbursed. **replications of "SOLD" items are considered custom & are final sale. QUESTIONS? email erin<at>hautehardwarejewelry.com or call 214-240-9626 |